Thank you for purchasing from Travel Trip Itinerary (https://traveltripitinerary.com/). We value your satisfaction and want to ensure you have a positive experience with our digital travel guide ebooks. Please read this policy carefully before making a purchase.
1. No Returns for Digital Products
Due to the nature of digital products, we do not accept returns for our travel guide ebooks once they have been downloaded or accessed. Once you have received access to the digital content, the sale is considered final.
2. Refund Policy
While we do not accept returns, we do offer refunds under certain circumstances:
- 14-Day Satisfaction Guarantee: If you are not satisfied with your purchase, you may request a refund within 14 days of the purchase date.
- Product Not as Described: If you believe the ebook significantly differs from its description on our website, you may be eligible for a refund.
- Technical Issues: If you experience persistent technical problems that prevent you from accessing or using the ebook, and our support team is unable to resolve the issue, you may be eligible for a refund.
3. Refund Process
To request a refund:
- Contact our customer service team at info@traveltripitinerary.com within 14 days of your purchase.
- Provide your order number and a brief explanation of why you’re requesting a refund.
- Our team will review your request within 3-5 business days.
- If approved, the refund will be processed to your original method of payment within 5-10 business days.
4. Customer Requirements
To be eligible for a refund:
- The refund request must be made within 14 days of the purchase date.
- You must provide a valid reason for the refund request.
- You agree to delete all copies of the ebook from your devices upon receiving the refund.
5. Exceptions
Refunds will not be issued in the following cases:
- More than 14 days have passed since the purchase date.
- The ebook has been extensively used or copied.
- You have violated our Terms of Service or Copyright policies.
6. Updates and Revisions
We regularly update our ebooks to ensure accuracy. These updates are provided free of charge to existing customers. The release of an updated version does not qualify for a refund of a previous purchase.
7. Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
Email: info@traveltripitinerary.com Website: https://traveltripitinerary.com/contact-us/
We strive to make your experience with Travel Trip Itinerary as enjoyable and hassle-free as possible. Thank you for your understanding and cooperation.